A. Payment Methods

Invoice – An invoice for the total amount of your travel arrangements will be issued and is due for payment upon receipt. A booking will become a confirmed booking only when we receive payment of the invoice. This invoice should be paid at least 60 days prior to the starting day of the trip. Invoices should be paid in full (1) by credit card (via our secure payment system) or (2) to our US Bank Account by wire transfer in US Dollars and net of all charges.

B. Cancellations and Changes

Notice of cancellation can only be accepted IN WRITING from the person who signed the booking form and takes effect on the day such noticed is received by us.

Refunds are made according to the following schedule:
• If cancellation is made 31 days or more before departure date, the trip fees less 30% is refundable.
• If cancellation is made fewer than 30 days before departure date, no refund is available.

Changes:

If you want to make any changes to your booked and confirmed lodging arrangements, a penalty fee of US$20 per person will be charged.

The procedure will be as follows:
- A new invoice will be issued for the amount of US$20 per person.
- The requested change to your lodging accommodations will be made after we receive the penalty fee payment.
- We will confirm the requested lodging change by send you a new voucher(s).

Important notice about VAT:
According to Chilean regulations, you must show your passport and immigration card at each refugio; otherwise you will be charged for the 100% of the booking + 19% (VAT).

This policy and fee schedule also applies to pre-trip and post trip extensions, as well as any transfers from one tour to another. We strongly recommend the purchase of trip cancellation insurance to protect yourself.

Note:

FS Expeditions reserves the right to amend the rates of refugios (mountain lodges), transfers, boat trips, and other services offered in our Trip Planner, without notice.
FS Expeditions is a related company to Fantastico Sur Lodges; however, we work as individual organizations, under different administration and with different staff.